Help Desk


Help Desk

Sometimes users have problems with starting the game, occuring crashes or broken game settings. Depending on what the cause for the problem is, you might get in touch with other users or Urban Games to find a solution. Answers to general questions and gameplay related topics are available here:

Common Issues

Black screen

You changed something in the game settings and the screen is black.
Hit Alt+Enter to toggle Window Mode. Then you should be able to enter the game settings and select the correct resolution for your monitor.

The game freezes on startup with a black screen.
Often this is caused by a problem with two builtin graphic cards. Please follow the help article by Nvidia.

Game does not start

The game doesn't start or crash during game load without using mods.
Please compare your hardware to the minimum system requirements Game Overview. If your system is below these requirements, the game may not start.

The icon is shown in the task bar but the game does not show up.
Have you got multiple displays connected? Maybe the game is running but on the wrong screen or outside of the active screens. You may try to move it to the active screen with Win + Arrows.

The game is not starting on Linux.
Some player have trouble with missing libraries. If you are affected and the game fails to start, please try to copy the libstdc++ files from [installdirectory]/Transport Fever 2/extra to [installdirectory]/Transport Fever 2/.

Can't click in main menu

All buttons are greyed out in the main menu.
The game cannot establish a proper connection to the Steam interface. Please ensure that your internet connection is working or switch to the offline mode.

No mouse pointer

You cannot see your mouse pointer.
Hit Alt+Enter to toggle Window Mode. Then you should be able to enter the game settings and disable the hardware mouse cursor.

Slow gameplay

Your framerate is too low, even when the game is paused.
Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD.

When increasing game speed to 2x or 4x, the gameplay doesn't speed up or vehicles start to jump.
The CPU may be the bottleneck. Transport Fever 2 doesn't limit city sizes or number of towns that you can place in your map, but the game has to simulate every inhabitant and calculate its way from home to work and shopping venues. This may sooner or later exceed the power of your processor. Laptops usually have CPUs that are rather optimized for low energy consumption than for higher speed. Generally we can say that placing many towns close to each other requires more CPU power than fewer towns with less connections.

My CPU and GPU are above the minimum specs but I still get very low framerates.
There may be various reasons for low performance. Common ones are other processes running in the background and a bottleneck in your hardware. A typical bottleneck can be RAM throughput if you got slower RAM modules, an older mainboard with a slower PCIe slot or a graphic card with few VRAM. In such a case, lowering texture quality and disabling mods using high resolution textures without lods can massivly increase your fps.

Campaign progress is lost

Your progress of the campaign is lost and you can only access the first mission.
Under certain circumstances, the profile containing all campaign progress gets reset. Unfortunately it is not possible to restore the progress automatically. To manually restore the progress, you can use one of the profiles below and replace the profile.lua in the userdata directory.

To unlock only certain missions or medals, edit the profile.lua with a text editor like Notepad++ according to the comments in the file. Please be aware that the files differ a bit for the GOG/Epic version of the game. Both versions are included in the downloads too.

Issues with mods

If the problem is mod related, please read the section about mod usage in the wiki.

Known issues

March 22, 2023

Notice about the PlayStation®4 version: There is a stability issue on some devices. Random crashes can occur when using some specific vehicles. The affected vehicles include (but may not be limited to) the Citroën U55 Currus Cityrama, Meridian Ferry, Compartment car, Inter-City 125 and eCitaro. We are working on a solution to resolve this issue with highest priority. You can expect a PlayStation®4 patch soon. We will update the communication here as soon as there is news. We are very sorry for the inconvenience caused.

Where to get help?

If you struggle to solve the problem yourself, you may ask somebody else for assistance. There are several locations where you may get help.


The public forums are a good place to share experience, so it's likely that some other user may have an advice for you. Use the search functions (or some external search engine like Google) to find discussions that may suite your problem, as many problems were already discussed before.

Additionally, there are many Discord servers for various languages if you prefer written or voice chat to solve your problem. You can find a list of communities here.

Customer Support

If you did not find a solution for your problem, you might consider to contact Urban Games to ask for help. We'd appreciate if you can provide us with the details below so that we can speed up the problem solving. Any kind of enquiries can be sent by using the blue contact button below right.

Helpful details for support

Usually it is helpful to provide as many details as possible. These details may be:

  • Screenshots which show the problem
  • The stdout.txt logfile (can be found in userdata/.../crash_dump) and the settings.lua configuration file. Beside the stdout.txt file that is overwritten after each game start, there are individual stdout.txt files for each crash that happened.
  • Any error message that was displayed by the game
  • Your hardware specs (CPU model, Graphic card model and RAM size)
  • Your console version
  • Actions you did before the problem occured (provide the last savegame before the problem, if available)
  • Steps you have taken so far to solve the problem