Sometimes users have problems with starting the game, occuring crashes or broken game settings. Depending on what the cause for the problem is, it might be possible that a reset of game files, texture cache or settings might solve it.
You changed something in the game settings and the screen is black.
Hit Alt+Enter to toggle Window Mode. Then you should be able to enter the game settings and select the correct resolution for your monitor.
The game doesn't start or crash during game load without using mods.
Please compare your hardware to the minimal requirements for CPU (Intel i5-2300 or AMD FX-6300), graphics card (NVIDIA GeForce GTX 560 or AMD Radeon HD 7850, 2 GB VRAM) and RAM (8 GB). If your system is below these requirements, the game may not start.
Have you got multiple displays connected? Maybe the game is running but on the wrong screen.
You want to play TF2 on a virtual Windows Installation on your Mac.
We heard that some players successfully launched TF2 using Bootcamp on Mac but some also fail because Bootcamp selects the wrong graphics card for the game. Virtualization thus is officially not supported. A native MacOS version will be available in autumn 2020.
You do cannot see your mouse pointer.
Hit Alt+Enter to toggle Window Mode. Then you should be able to enter the game settings and disable the hardware mouse cursor.
Your framerates are too low, even when the game is paused.
Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD.
When increasing game speed to 2x or 4x, the gameplay doesn't speed up or vehicles start to jump.
The CPU may be the bottleneck. Transport Fever 2 doesn't limit city sizes or number of towns that you can place in your map, but the game has to simulate every inhabitant and calculate its way from home to work and shopping venues. This may sooner or later exceed the power of your processor. Laptops usually have CPUs that are rather optimized for low energy consumption than for higher speed. Generally we can say that placing many towns close to each other requires more CPU power than fewer towns with less connections.
My CPU and GPU are above the minimum specs but I still get very low framerates.
There may be various reasons for low performance. Common ones are other processes running in the background and a bottleneck in your hardware. A typical bottleneck can be RAM throughput if you got slower RAM modules, an older mainboard with a slower PCIe slot or a graphic card with few VRAM. In such a case, lowering texture quality and disabling mods using high resolution textures without lods can massivly increase your fps.
See below to find out how to backup, reset or restore the game or user files related to Transport Fever 2.
Steam provides a backup and restore function via the main menu, which allows for backup up the static data.
Alternatively, the static game files can be downloaded anytime while logged into the Steam client.
Note, that the userdata folder with settings and save games are not included in the Steam backup and restore function. To backup these files, make a copy of the according folder (location).
To backup static game files, simply make a copy of the games installation folder.
Note, that the userdata folder with settings and save games are not included in installation folder. To backup these files, make a copy of the according folder (location).
To restore the files with GOG Galaxy, select “Scan & Import Folder” from the main menu and point to the game folder.
Alternatively, the game files can be downloaded with GOG galaxy or reinstalled with the installer downloaded from the GOG library.
To verify the integrity in the Steam version
For more information and a video guide please refer to: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Download the installer from your GOG library and run it. It will automatically detect an existing installation and reinstall all game files, while keeping your save games and settings intact.
When using GOG galaxy
User specific setting like screen resolution or key bindings are saved in the settings.lua file (location). To completely reset the game´s settings, delete the file while the game is not running.
Please note, that reinstalling or uninstalling the game will not reset the settings.
If you are facing problems with black or broken textures, you can try to delete the texture cache folder (location).
If you struggle to solve the problem yourself, you may ask somebody else for assistance. Usually it is helpful to provide as many details as possible. These details may be:
There are several locations where you may get help.
The public forums are a good place to share experience, so it's likely that some other user may have an advice for you. Use the search functions (or some external search engine like Google) to find discussions that may suite your problem, as many problems were already discussed before.
Additionally, these communities sometimes offer Discord or Teamspeak servers, if you prefer written or voice chat to solve your problem.
If you did not find a solution for your problem, you might consider to contact Urban Games to ask for help. Currently, a mail to Urban Games is the convenient way to get in touch with us. We'd appreciate if you can provide us with the details above as well as the most recent dump file in case of a crash so that we can speed up the problem solving.