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gamemanual:troubleshooting [2020/06/23 17:32]
yoshi [Where to get help?]
gamemanual:troubleshooting [2023/08/24 15:36] (current)
thomas
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 //The game doesn't start or crash during game load without using mods.// //The game doesn't start or crash during game load without using mods.//
  
-Please compare your hardware to the minimal requirements for CPU (Intel i5-2300 or AMD FX-6300), graphics card (NVIDIA GeForce GTX 560 or AMD Radeon HD 7850, 2 GB VRAM) and RAM (8 GB). If your system is below these requirements, the game may not start.+Please compare your hardware to the minimum system requirements [[https://www.transportfever2.com/game-info/overview/|Game Overview]]. If your system is below these requirements, the game may not start.
  
 Have you got multiple displays connected? Maybe the game is running but on the wrong screen. Have you got multiple displays connected? Maybe the game is running but on the wrong screen.
  
-==== Game does not start on Mac ==== +==== Game does not start on Linux ==== 
-//You want to play TF2 on a virtual Windows Installation on your Mac.//+//You want to play TF2 on a linux machine.//
  
-We heard that some players successfully launched TF2 using Bootcamp on Mac but some also fail because Bootcamp selects the wrong graphics card for the game. Virtualization thus is officially not supported. A native MacOS version will be available in autumn 2020.+Some player have trouble with missing libraries. If you are affected and the game fails to start, please try to copy the ''libstdc++'' files from ''<installdirectory>/Transport Fever 2/extra'' to ''<installdirectory>/Transport Fever 2/''
 ==== No mouse pointer ==== ==== No mouse pointer ====
-//You do cannot see your mouse pointer.//+//You cannot see your mouse pointer.//
  
 Hit <span key>Alt</span>+<span key>Enter</span> to toggle Window Mode. Then you should be able to enter the game settings and disable the hardware mouse cursor. Hit <span key>Alt</span>+<span key>Enter</span> to toggle Window Mode. Then you should be able to enter the game settings and disable the hardware mouse cursor.
  
 ==== Slow gameplay ==== ==== Slow gameplay ====
-//Your framerates are too low, even when the game is paused.//+//Your framerate is too low, even when the game is paused.//
  
 Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD. Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD.
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 The CPU may be the bottleneck. Transport Fever 2 doesn't limit city sizes or number of towns that you can place in your map, but the game has to simulate every inhabitant and calculate its way from home to work and shopping venues. This may sooner or later exceed the power of your processor. Laptops usually have CPUs that are rather optimized for low energy consumption than for higher speed. Generally we can say that placing many towns close to each other requires more CPU power than fewer towns with less connections. The CPU may be the bottleneck. Transport Fever 2 doesn't limit city sizes or number of towns that you can place in your map, but the game has to simulate every inhabitant and calculate its way from home to work and shopping venues. This may sooner or later exceed the power of your processor. Laptops usually have CPUs that are rather optimized for low energy consumption than for higher speed. Generally we can say that placing many towns close to each other requires more CPU power than fewer towns with less connections.
 +
 +//My CPU and GPU are above the minimum specs but I still get very low framerates.//
 +
 +There may be various reasons for low performance. Common ones are other processes running in the background and a bottleneck in your hardware. A typical bottleneck can be RAM throughput if you got slower RAM modules, an older mainboard with a slower PCIe slot or a graphic card with few VRAM. In such a case, lowering texture quality and disabling mods using high resolution textures without lods can massivly increase your fps.
 +
 +==== Campaign progress is lost ====
 +//Your progress of the campaign is lost and you can only access the first mission.//
 +
 +Under certain circumstances, the profile containing all campaign progress gets reset. Unfortunately it is not possible to restore the progress automatically. To manually restore the progress, you can use one of the profiles below and replace the profile.lua in the [[gamemanual:gamefilelocations|userdata directory]].
 +
 +<div download 100%>
 +Files to download:  
 +  * **{{ :gamemanual:setup:unlock_all_missions.zip |Profile with unlocked missions and no medals}}**  
 +  * **{{ :gamemanual:setup:unlock_all_missions_and_show_all_medals.zip |Profile with unlocked missions and unlocked medals}}**  
 +  * **{{ :gamemanual:setup:unlock_all_missions_and_earn_all_medals.zip |Profile with unlocked missions and earned medals}}**
 +  * **{{ :gamemanual:setup:empty_profiles.zip |Profile with all missions locked}}**
 +
 +To unlock only certain missions or medals, edit the profile.lua with a text editor like Notepad++ according to the comments in the file. Please be aware that the files differ a bit for the GOG/Epic version of the game. Both versions are included in the downloads too.
 +</div>
 +==== Steam Deck ====
 +//You cannot interact with the game.//
 +
 +In this case the game is started in controller mode, but the controller layout configuration does not work properly.
 +
 +Follow these steps to configure the correct profile:
 +  - Go to Transport Fever 2 in your Steam library
 +  - Use the controller button on the right
 +  - Inspect the current layout
 +  - Select the official layout
 +
 +
 +{{ :gamemanual:how-do-i-get-past-this-screen-on-steam-deck.jpg?400 |}}
  
 ===== Maintenance ===== ===== Maintenance =====
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-=== GOG ===+=== GOG, Epic Games and App Store ===
  
 To backup static game files, simply make a copy of the games installation folder. To backup static game files, simply make a copy of the games installation folder.
  
 <div center important 100%> <div center important 100%>
-Note, that the userdata folder with settings and save games are not included in installation folder. To backup these files, make a copy of the according folder ([[gamemanual:gamefilelocations#folder_locations|location]]).+Note, that the userdata folder with settings and save games are not included in the installation folder. To backup these files, make a copy of the according folder ([[gamemanual:gamefilelocations#folder_locations|location]]).
 </div> </div>
  
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 === GOG === === GOG ===
  
-Download the installer from your GOG library and run it. It will automatically detect an existing installation and reinstall all game files, while keeping your save games and settings intact. \\  \\ When using [[https://www.gog.com/galaxy|GOG galaxy]]+Download the installer from your GOG library and run it. It will automatically detect an existing installation and reinstall all game files, while keeping your save games and settings intact. 
 + 
 +Refer to [[https://support.gog.com/hc/en-us/articles/213038425-Faq-and-solutions-for-known-issues?product=gog|GOG Faq and solutions for known issues]] if you face problems with the manual installer. 
 +\\ \\ When using [[https://www.gog.com/galaxy|GOG galaxy]]
  
   * right-click Transport Fever 2 in the library or select “More” next to the “Play” button,   * right-click Transport Fever 2 in the library or select “More” next to the “Play” button,
   * then click “Manage Installation → Verify / Repair”.   * then click “Manage Installation → Verify / Repair”.
  
 +=== Epic Games ===
 +
 +To verify the integrity of your game files:
 +  * open the Epic Games launcher
 +  * go to the game library
 +  * press the three dots next to the entry of Transport Fever 2
 +  * select 'Verify'
 ==== Reset game settings ==== ==== Reset game settings ====
  
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 If you are facing problems with black or broken textures, you can try to delete the texture cache folder  ([[gamemanual:gamefilelocations#folder_locations|location]]). If you are facing problems with black or broken textures, you can try to delete the texture cache folder  ([[gamemanual:gamefilelocations#folder_locations|location]]).
 +
 +==== Delete the shader cache ====
 +
 +If you are facing problems with shaders (either broken rendering or crashes on startup), you can try to delete the shader cache folder  ([[gamemanual:gamefilelocations#folder_locations|location]]).
  
 ===== Get Help ===== ===== Get Help =====
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 If you struggle to solve the problem yourself, you may ask somebody else for assistance. Usually it is helpful to provide as many details as possible. These details may be: If you struggle to solve the problem yourself, you may ask somebody else for assistance. Usually it is helpful to provide as many details as possible. These details may be:
   * Screenshots which show the problem   * Screenshots which show the problem
-  * The stdout.txt logfile (can be found in [[gamemanual:gamefilelocations#folder_locations|userdata/.../crash_dump]])+  * The stdout.txt logfile (can be found in [[gamemanual:gamefilelocations#folder_locations|userdata/.../crash_dump]]) and the settings.lua configuration file.
   * Any error message that was displayed by the game   * Any error message that was displayed by the game
-  * If the problem might be hardware related, some basic hardware specs (CPU model, Graphic card model and RAM size) +  * Your hardware specs (CPU model, Graphic card model and RAM size) 
-  *  Steps you have taken so far to solve the problem+  * Actions you did before the problem occured (provide the last savegame before the problem, if available) 
 +  Steps you have taken so far to solve the problem
  
 +Beside the stdout.txt file that is overwritten after each game start, there are individual stdout.txt files for each crash that happened.
 ==== Where to get help? ==== ==== Where to get help? ====
  
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 Additionally, these communities sometimes offer Discord or Teamspeak servers, if you prefer written or voice chat to solve your problem. Additionally, these communities sometimes offer Discord or Teamspeak servers, if you prefer written or voice chat to solve your problem.
  
-If you did not find a solution for your problem, you might consider to contact Urban Games to ask for help. Currently, [[info@urbangames.com|mail to Urban Games]] is the convenient way to get in touch with us. We'd appreciate if you can provide us with the details above as well as the most recent dump file in case of a crash so that we can speed up the problem solving.+If you did not find a solution for your problem, you might consider to contact Urban Games to ask for help. Currently, the contact form at the bottom right corner of [[https://www.transportfever2.com/about/contact/|transportfever2.com/about/contact]] is the convenient way to get in touch with us. We'd appreciate if you can provide us with the details above as well as the most recent dump file in case of a crash so that we can speed up the problem solving.
  
 \\ \\
gamemanual/troubleshooting.1592926323.txt.gz · Last modified: 2020/06/23 17:32 by yoshi