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gamemanual:troubleshooting [2021/03/16 12:48]
yoshi [Get Help]
gamemanual:troubleshooting [2023/08/24 15:36] (current)
thomas
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 //The game doesn't start or crash during game load without using mods.// //The game doesn't start or crash during game load without using mods.//
  
-Please compare your hardware to the minimal requirements for CPU (Intel i5-2300 or AMD FX-6300), graphics card (NVIDIA GeForce GTX 560 or AMD Radeon HD 7850, 2 GB VRAM) and RAM (8 GB). If your system is below these requirements, the game may not start.+Please compare your hardware to the minimum system requirements [[https://www.transportfever2.com/game-info/overview/|Game Overview]]. If your system is below these requirements, the game may not start.
  
 Have you got multiple displays connected? Maybe the game is running but on the wrong screen. Have you got multiple displays connected? Maybe the game is running but on the wrong screen.
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 ==== Slow gameplay ==== ==== Slow gameplay ====
-//Your framerates are too low, even when the game is paused.//+//Your framerate is too low, even when the game is paused.//
  
 Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD. Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD.
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 There may be various reasons for low performance. Common ones are other processes running in the background and a bottleneck in your hardware. A typical bottleneck can be RAM throughput if you got slower RAM modules, an older mainboard with a slower PCIe slot or a graphic card with few VRAM. In such a case, lowering texture quality and disabling mods using high resolution textures without lods can massivly increase your fps. There may be various reasons for low performance. Common ones are other processes running in the background and a bottleneck in your hardware. A typical bottleneck can be RAM throughput if you got slower RAM modules, an older mainboard with a slower PCIe slot or a graphic card with few VRAM. In such a case, lowering texture quality and disabling mods using high resolution textures without lods can massivly increase your fps.
 +
 +==== Campaign progress is lost ====
 +//Your progress of the campaign is lost and you can only access the first mission.//
 +
 +Under certain circumstances, the profile containing all campaign progress gets reset. Unfortunately it is not possible to restore the progress automatically. To manually restore the progress, you can use one of the profiles below and replace the profile.lua in the [[gamemanual:gamefilelocations|userdata directory]].
 +
 +<div download 100%>
 +Files to download:  
 +  * **{{ :gamemanual:setup:unlock_all_missions.zip |Profile with unlocked missions and no medals}}**  
 +  * **{{ :gamemanual:setup:unlock_all_missions_and_show_all_medals.zip |Profile with unlocked missions and unlocked medals}}**  
 +  * **{{ :gamemanual:setup:unlock_all_missions_and_earn_all_medals.zip |Profile with unlocked missions and earned medals}}**
 +  * **{{ :gamemanual:setup:empty_profiles.zip |Profile with all missions locked}}**
 +
 +To unlock only certain missions or medals, edit the profile.lua with a text editor like Notepad++ according to the comments in the file. Please be aware that the files differ a bit for the GOG/Epic version of the game. Both versions are included in the downloads too.
 +</div>
 +==== Steam Deck ====
 +//You cannot interact with the game.//
 +
 +In this case the game is started in controller mode, but the controller layout configuration does not work properly.
 +
 +Follow these steps to configure the correct profile:
 +  - Go to Transport Fever 2 in your Steam library
 +  - Use the controller button on the right
 +  - Inspect the current layout
 +  - Select the official layout
 +
 +
 +{{ :gamemanual:how-do-i-get-past-this-screen-on-steam-deck.jpg?400 |}}
  
 ===== Maintenance ===== ===== Maintenance =====
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-=== GOG and App Store ===+=== GOG, Epic Games and App Store ===
  
 To backup static game files, simply make a copy of the games installation folder. To backup static game files, simply make a copy of the games installation folder.
  
 <div center important 100%> <div center important 100%>
-Note, that the userdata folder with settings and save games are not included in installation folder. To backup these files, make a copy of the according folder ([[gamemanual:gamefilelocations#folder_locations|location]]).+Note, that the userdata folder with settings and save games are not included in the installation folder. To backup these files, make a copy of the according folder ([[gamemanual:gamefilelocations#folder_locations|location]]).
 </div> </div>
  
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   * then click “Manage Installation → Verify / Repair”.   * then click “Manage Installation → Verify / Repair”.
  
 +=== Epic Games ===
 +
 +To verify the integrity of your game files:
 +  * open the Epic Games launcher
 +  * go to the game library
 +  * press the three dots next to the entry of Transport Fever 2
 +  * select 'Verify'
 ==== Reset game settings ==== ==== Reset game settings ====
  
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   * Steps you have taken so far to solve the problem   * Steps you have taken so far to solve the problem
  
 +Beside the stdout.txt file that is overwritten after each game start, there are individual stdout.txt files for each crash that happened.
 ==== Where to get help? ==== ==== Where to get help? ====
  
gamemanual/troubleshooting.1615895317.txt.gz · Last modified: 2021/03/16 12:48 by yoshi