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gamemanual:troubleshooting [2020/06/08 12:09] kjell [Game does not start] |
gamemanual:troubleshooting [2023/08/24 15:36] (current) thomas |
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Depending on what the cause for the problem is, it might be possible that a reset of [[gamemanual: | Depending on what the cause for the problem is, it might be possible that a reset of [[gamemanual: | ||
- | In other cases or if further advice is needed, you might [[gamemanual: | + | In other cases or if further advice is needed, you might [[gamemanual: |
===== Common problems ===== | ===== Common problems ===== | ||
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//The game doesn' | //The game doesn' | ||
- | Please compare your hardware to the minimal | + | Please compare your hardware to the minimum system |
Have you got multiple displays connected? Maybe the game is running but on the wrong screen. | Have you got multiple displays connected? Maybe the game is running but on the wrong screen. | ||
- | ==== Game does not start on Mac ==== | + | ==== Game does not start on Linux ==== |
- | //You want to play TF2 on a virtual Windows Installation on your Mac.// | + | //You want to play TF2 on a linux machine.// |
- | We heard that some players successfully launched TF2 using Bootcamp on Mac but some also fail because Bootcamp selects | + | Some player have trouble with missing libraries. If you are affected and the game fails to start, please try to copy the '' |
==== No mouse pointer ==== | ==== No mouse pointer ==== | ||
- | //You do cannot see your mouse pointer.// | + | //You cannot see your mouse pointer.// |
Hit <span key> | Hit <span key> | ||
==== Slow gameplay ==== | ==== Slow gameplay ==== | ||
- | // | + | // |
Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD. | Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD. | ||
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The CPU may be the bottleneck. Transport Fever 2 doesn' | The CPU may be the bottleneck. Transport Fever 2 doesn' | ||
+ | |||
+ | //My CPU and GPU are above the minimum specs but I still get very low framerates.// | ||
+ | |||
+ | There may be various reasons for low performance. Common ones are other processes running in the background and a bottleneck in your hardware. A typical bottleneck can be RAM throughput if you got slower RAM modules, an older mainboard with a slower PCIe slot or a graphic card with few VRAM. In such a case, lowering texture quality and disabling mods using high resolution textures without lods can massivly increase your fps. | ||
+ | |||
+ | ==== Campaign progress is lost ==== | ||
+ | //Your progress of the campaign is lost and you can only access the first mission.// | ||
+ | |||
+ | Under certain circumstances, | ||
+ | |||
+ | <div download 100%> | ||
+ | Files to download: | ||
+ | * **{{ : | ||
+ | * **{{ : | ||
+ | * **{{ : | ||
+ | * **{{ : | ||
+ | |||
+ | To unlock only certain missions or medals, edit the profile.lua with a text editor like Notepad++ according to the comments in the file. Please be aware that the files differ a bit for the GOG/Epic version of the game. Both versions are included in the downloads too. | ||
+ | </ | ||
+ | ==== Steam Deck ==== | ||
+ | //You cannot interact with the game.// | ||
+ | |||
+ | In this case the game is started in controller mode, but the controller layout configuration does not work properly. | ||
+ | |||
+ | Follow these steps to configure the correct profile: | ||
+ | - Go to Transport Fever 2 in your Steam library | ||
+ | - Use the controller button on the right | ||
+ | - Inspect the current layout | ||
+ | - Select the official layout | ||
+ | |||
+ | |||
+ | {{ : | ||
===== Maintenance ===== | ===== Maintenance ===== | ||
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<div center important 100%> | <div center important 100%> | ||
- | Note, that the userdata folder with settings and save games are not included in the Steam backup and restore function. To backup these files, make a copy of the according folder ([[gamemanual: | + | Note, that the userdata folder with settings and save games are not included in the Steam backup and restore function. To backup these files, make a copy of the according folder ([[gamemanual: |
</ | </ | ||
- | === GOG === | + | === GOG, Epic Games and App Store === |
To backup static game files, simply make a copy of the games installation folder. | To backup static game files, simply make a copy of the games installation folder. | ||
<div center important 100%> | <div center important 100%> | ||
- | Note, that the userdata folder with settings and save games are not included in installation folder. To backup these files, make a copy of the according folder ([[gamemanual: | + | Note, that the userdata folder with settings and save games are not included in the installation folder. To backup these files, make a copy of the according folder ([[gamemanual: |
</ | </ | ||
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=== GOG === | === GOG === | ||
- | Download the installer from your GOG library and run it. It will automatically detect an existing installation and reinstall all game files, while keeping your save games and settings intact. \\ \\ When using [[https:// | + | Download the installer from your GOG library and run it. It will automatically detect an existing installation and reinstall all game files, while keeping your save games and settings intact. |
+ | |||
+ | Refer to [[https:// | ||
+ | \\ \\ When using [[https:// | ||
* right-click Transport Fever 2 in the library or select “More” next to the “Play” button, | * right-click Transport Fever 2 in the library or select “More” next to the “Play” button, | ||
* then click “Manage Installation → Verify / Repair”. | * then click “Manage Installation → Verify / Repair”. | ||
+ | === Epic Games === | ||
+ | |||
+ | To verify the integrity of your game files: | ||
+ | * open the Epic Games launcher | ||
+ | * go to the game library | ||
+ | * press the three dots next to the entry of Transport Fever 2 | ||
+ | * select ' | ||
==== Reset game settings ==== | ==== Reset game settings ==== | ||
- | User specific setting like screen resolution or key bindings are saved in the settings.lua file ([[gamemanual: | + | User specific setting like screen resolution or key bindings are saved in the settings.lua file ([[gamemanual: |
Please note, that reinstalling or uninstalling the game will not reset the settings. | Please note, that reinstalling or uninstalling the game will not reset the settings. | ||
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==== Delete the texture cache ==== | ==== Delete the texture cache ==== | ||
- | If you are facing problems with black or broken textures, you can try to delete the texture cache folder | + | If you are facing problems with black or broken textures, you can try to delete the texture cache folder |
+ | |||
+ | ==== Delete the shader cache ==== | ||
+ | |||
+ | If you are facing problems with shaders (either broken rendering or crashes on startup), you can try to delete the shader cache folder | ||
===== Get Help ===== | ===== Get Help ===== | ||
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If you struggle to solve the problem yourself, you may ask somebody else for assistance. Usually it is helpful to provide as many details as possible. These details may be: | If you struggle to solve the problem yourself, you may ask somebody else for assistance. Usually it is helpful to provide as many details as possible. These details may be: | ||
* Screenshots which show the problem | * Screenshots which show the problem | ||
- | * The stdout.txt logfile (can be found in [[gamemanual: | + | * The stdout.txt logfile (can be found in [[gamemanual: |
* Any error message that was displayed by the game | * Any error message that was displayed by the game | ||
- | * If the problem might be hardware related, some basic hardware specs (CPU model, Graphic card model and RAM size) | + | * Your hardware specs (CPU model, Graphic card model and RAM size) |
- | * Steps you have taken so far to solve the problem | + | * Actions you did before the problem occured (provide the last savegame before the problem, if available) |
+ | * Steps you have taken so far to solve the problem | ||
+ | Beside the stdout.txt file that is overwritten after each game start, there are individual stdout.txt files for each crash that happened. | ||
==== Where to get help? ==== | ==== Where to get help? ==== | ||
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Additionally, | Additionally, | ||
- | If you did not find a solution for your problem, you might consider to contact Urban Games to ask for help. Currently, | + | If you did not find a solution for your problem, you might consider to contact Urban Games to ask for help. Currently, |
\\ | \\ | ||
- | <div page_prev> | + | <div page_prev> |
<div page_next> | <div page_next> |