Help Desk

You changed something in the game settings and the screen is black.
Hit Alt+Enter to toggle Window Mode. Then you should be able to enter the game settings and select the correct resolution for your monitor.

The game freezes on startup with a black screen.
Often this is caused by a problem with two builtin graphic cards. Please follow the help article by Nvidia.

The game doesn't start or crash during game load without using mods.
Please compare your hardware to the minimum system requirements Game Overview. If your system is below these requirements, the game may not start.

The icon is shown in the task bar but the game does not show up.
Have you got multiple displays connected? Maybe the game is running but on the wrong screen or outside of the active screens. You may try to move it to the active screen with Win + Arrows.

The game is not starting on Linux.
Some player have trouble with missing libraries. If you are affected and the game fails to start, please try to copy the libstdc++ files from [installdirectory]/Transport Fever 2/extra to [installdirectory]/Transport Fever 2/.

All buttons are greyed out in the main menu.
The game cannot establish a proper connection to the Steam interface. Please ensure that your internet connection is working or switch to the offline mode.

You cannot see your mouse pointer.
Hit Alt+Enter to toggle Window Mode. Then you should be able to enter the game settings and disable the hardware mouse cursor.

Your framerate is too low, even when the game is paused.
Your GPU may be the bottleneck. Games like Transport Fever 2 show many more objects than usual shooter games, where you only see a close neighborhood. Try to lower your graphics settings or play in Full-HD instead of UHD.

When increasing game speed to 2x or 4x, the gameplay doesn't speed up or vehicles start to jump.
The CPU may be the bottleneck. Transport Fever 2 doesn't limit city sizes or number of towns that you can place in your map, but the game has to simulate every inhabitant and calculate its way from home to work and shopping venues. This may sooner or later exceed the power of your processor. Laptops usually have CPUs that are rather optimized for low energy consumption than for higher speed. Generally we can say that placing many towns close to each other requires more CPU power than fewer towns with less connections.

My CPU and GPU are above the minimum specs but I still get very low framerates.
There may be various reasons for low performance. Common ones are other processes running in the background and a bottleneck in your hardware. A typical bottleneck can be RAM throughput if you got slower RAM modules, an older mainboard with a slower PCIe slot or a graphic card with few VRAM. In such a case, lowering texture quality and disabling mods using high resolution textures without lods can massivly increase your fps.

Your progress of the campaign is lost and you can only access the first mission.
Under certain circumstances, the profile containing all campaign progress gets reset. Unfortunately it is not possible to restore the progress automatically. To manually restore the progress, you can use one of the profiles below and replace the profile.lua in the userdata directory.

• Profile with unlocked missions and no medals
• Profile with unlocked missions and unlocked medals
• Profile with unlocked missions and earned medals
• Profile with all missions locked

To unlock only certain missions or medals, edit the profile.lua with a text editor like Notepad++ according to the comments in the file. Please be aware that the files differ a bit for the GOG/Epic version of the game. Both versions are included in the downloads too.

If the problem is mod related, please read the section about mod usage in the wiki.